Refund and Returns Policy
Refund and Returns Policy
At RAS Leather Craft, our priority is to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we’re here to make the return process as simple and convenient as possible.
Refunds:
If for any reason you are not entirely satisfied with your purchase, you may request a refund within [number] days of receiving your order. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.
To initiate a refund, please follow these steps:
Contact our customer support team at [email address] or [phone number] to request a return authorization. Please provide your order number and reason for the return.
Once your return request is approved, you will receive a return authorization number and instructions on how to return the item.
Pack the item securely in its original packaging, ensuring that all accessories and documentation are included.
Ship the item back to us using a trackable shipping service. You will be responsible for the return shipping costs.
Once we receive your return, our team will inspect the item to ensure it meets our return policy criteria.
If the return is approved, we will process the refund to your original method of payment within [number] business days. Please note that shipping costs are non-refundable.
Exchanges:
If you would like to exchange an item for a different size, color, or style, please follow the same return process outlined above. Once we receive your return and it is approved, we will issue a store credit for the value of the returned item. You can then use the store credit to place a new order for the desired item on our website.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [email address] or [phone number] so that we can assist you with a replacement or refund. We may require photo evidence of the damage or defect to expedite the resolution process.
Non-Returnable Items:
Certain items are not eligible for return or refund, including personalized or custom-made products, gift cards, and sale items. Additionally, items that have been used, altered, or damaged by the customer are not eligible for return.
Contact Us:
If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact our customer support team. We’re here to help and ensure that your shopping experience with RAS Leather Craft is nothing short of exceptional.
Thank you for choosing RAS Leather Craft for your leather needs. We appreciate your business and look forward to serving you again in the future.
